Jeffrey Thomas

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  • in reply to: Why do premium themes not get updated?? #9352
    Jeffrey ThomasJeffrey Thomas
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    Member since: July 19, 2015

    So, after I send you an email you never responded, so I will put here what I said:
    I understand that you do this a lot for customers, but I am much more secure about who I let log into my page.  I am NOT just giving you my creds and letting you loose on my site.  I asked some very specific questions that did not get answered:

    I paid for a premium price and I got something that is version 1.  Paid theme is v 1.3.5.  Why do you NOT update premium themes?

    Core functionality is different.  One of your points that sold me on this theme was a gallery option.  I already have LOTS of galleries on my site.  I have to MAKE new galleries and then change every single page I have to accommodate your new code?  Why is the premium theme different than the free theme?

    I know why my most important plugin is not working (image-zoom).  It is a plugin that will create a pop up window that will appear after you click on a picture.  I got this error from my plugin that I NEVER got with the free version of your theme…. “Your theme contains (i.e. in /home/content/p3pnexwpnas02_data03/79/2472679/html/wp-content/themes/panorama-pro/header.php file) a hardcoded reference to the jQuery javascript library.
    This reference may break the plugin. So, if the plugin does not work, please either delete this reference or move it just after the <head> declaration.”

    After I installed your Panaroma PRO theme, the plugin is broken and the entire site looks different.  I now have a white space in some of my blog where there was none before, non of the featured images are as the background.  It took me 15 minutes to get rid of your picture at the top left that had your business name instead of my website name!  I am really disappointed with this purchase!  Please HELP!

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