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Finally found the problem!!
It only loads slowly if you are logged in as WP admin. There is no delay if I’m logged in as admin and use a different theme, and there’s no delay if I’m not logged in. So there’s no problem for most users.
The lag still exists for iOS users even without this issue. Hope we can get that corrected since most of our users will be mobile.
Thanks, Shri. I appreciate your attention and help. We’ve done some additional checking today, and the slow load time seems to be isolated now to Firefox on mac and multiple versions of Safari on iPhone and iPad. Load time for the html on Chrome for mac is 350 ms, whereas on Firefox it is 19.4 seconds. We used several website testers and got similar results. iPhone comes in at 8-12 seconds.
Any idea where the problem could be or if/how we could address it?
The average load time of the demo theme is 24 seconds when we tested it on multiple platforms and internet providers. The fastest load was 16 seconds, but we couldn’t replicate that even with the same combination of device, browser, and provider. I’ve gone through the support section here and clicked on several of the sites where others are using this theme. One loaded in 12 seconds, and the rest were all 16 seconds or longer. Our host streamlined everything they can on settings as indicated above (plus some), and we still can’t get better than 16 seconds with the demo. Once we make any changes such as different images or additional content, it takes even longer. The host looked at the theme code and said it needs lots of work. They also said the images that come with the package need work (CSS Sprites would help with things like the social icons and other images).
We ran GTmetrix on the demo. It came back at 27 seconds load time, 2.27MB, and 100 requests. I ran it on another site on the same server with a different WP theme. Came back at 1.34 seconds, 774 KB, and 44 requests. I ran it again on some of the other SKT White sites from this support section. All come back with terrible load times and too many requests regardless of the amount of content (ranged from the 2.27MB in the demo to 34 MB).
Do you have any other solutions? Although I love this theme, I’m going to have to request a refund and find something else if we can’t get a decent load time.