unresponsive menu

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This topic contains 9 replies, has 2 voices, and was last updated by  SKT Themes 11 months, 3 weeks ago.

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  • #100330

    premawebdesign
    Member
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: January 22, 2018

    Hi,

    I am an ALL themes customer. I have created a site for a client http://wmtrailcollective.org/ The menu is unresponsive in the mobile layout. Can you please take a look at this?

    Thank you,
    Melanie

    #100343

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    I used Android phones Moto G6, One Plus 5T and Samsung. I also used iPhone 6s and 7plus.

    Which mobile phone and browser does the problem of unresponsive happen?

    Regards,
    Shri

    #100401

    premawebdesign
    Member
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: January 22, 2018

    Hi Shri,

    I have a galaxy s6 edge. Others have reported the issue as well, but unsure what phones they have.

    The issue is AFTER selecting a menu item. Using drop down on mobile layout I can select from the menu once, but then cant even get the drop down to respond after that to navigate to another page.

    Thanks for looking at this.
    Melanie

    #100461

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    HI Melanie,

    We did check this again and couldn’t find any issues.

    Will it be possible for you to get a screen video may be. I am sorry if i am asking too much.

    Regards,
    Shri

    #100484

    premawebdesign
    Member
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: January 22, 2018

    Hi Shri,

    You are not asking too much! Grateful for your help. I am attaching 2 videos via imgur

    Thanks again!
    Melanie

    #100535

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    Alright will wait for the videos.

    Regards,
    Shri

    #100572

    premawebdesign
    Member
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: January 22, 2018

    Sorry about that…they did not attach in my previous response

    You can see video here:

    https://premawebdesign.sharefile.com/d-sfd243eb7c9f4214a

    Thank you!

    #100625

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    HI Melanie,

    Kindly go to Appearance » Customizer » basic » Custom CSS Box add CSS
    .touchon #simple-menu { z-index: 999999 !important; }

    Regards,
    Shri

    #100667

    premawebdesign
    Member
    • Topics: 2
    • Replies: 11
    • Total: 13
    Member since: January 22, 2018

    Thank you!

    That fixed it!

    #100721

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013
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