Top Three Column Services Boxes not shown in fullscreen & windows 10

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This topic contains 17 replies, has 2 voices, and was last updated by  Forum Moderator 2 years, 3 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #39537

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Hi,

    I ´m using the wunderfull theme SKT Yogi pro. Unfortunately, the Top Three Column Services Boxes does not work in the full-screen mode in windows 10. It is independently what browser i use.

    When i reduce the window, it workes.

    Could you please check this problem? This is the website: http://praxis-riedel.net/.

    If you have any questions, do not hestitate to contact me.

    Thank you.

    #39548

    Forum Moderator
    Member
    • Topics: 0
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    • Total: 17948
    Member since: August 16, 2013

    Hi Corinna,

    Your website is in under construction mode.

    Regards,
    Brad

    #39555

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Hi Brad, sorry, now it is open. Regards,

    Corinna

    #39559

    Forum Moderator
    Member
    • Topics: 0
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    • Total: 17948
    Member since: August 16, 2013

    Can you send us the screenshot?

    #39569

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Yes. Where should i send it to?

    #39570

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    #39620

    Forum Moderator
    Member
    • Topics: 0
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    • Total: 17948
    Member since: August 16, 2013

    Hi,

    Animation has to be disabled because without scrolling there is no animation and the below sections remain hidden.

    Kindly refer to this forum post on how to disable animation: https://www.sktthemes.net/forums/topic/home-page-responsive-display/

    In case you are unable to disable animation on your own kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact.

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #39688

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Hi, thank you – but the problem is not that without scrolling there is not animation. The problem is that when displaying the site in fullscreen, even if scrolling, the animation does not work and the boxes are not shown. The issue is not limited to Win10 by the way, but can be reproduced on Win7, Mac or Linux. On all browsers

    #39702

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Corina,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #39703

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Corina,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #39705

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Corina,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Brad

    #39789

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Hi, I send the requested WP Admin login to /contact.

    Thanks!

    Regards,

    Corinna

    #39843

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Corinna,

    We need to change the code in js/custom.js file. It seems that you can not give us the full permission of the site like plugins installation.

    Kindly give us full access or send us FTP details via email.

    Regards,
    Brad

    #40048

    Corinna
    Member
    • Topics: 2
    • Replies: 12
    • Total: 14
    Member since: April 25, 2016

    Hi, I send it to you via E-Mail.

    I´m just wodering, why you don fix it in all themes. Or is it a problem only on my site?
    Regards,

    Corinna

    #40049

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Corinna,

    FTP details are not working. Kindly re-send us correct FTP details.

    Regards,
    Brad

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