Site malfunction after theme update (Girlie Pro Child)

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This topic contains 18 replies, has 2 voices, and was last updated by  Forum Moderator 1 year, 1 month ago.

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  • #92467

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    Hi,

    I purchased a theme updates/support package at the beginning of this month. Since then everything went wrong…
    First all my settings went back to default. Luckily that could be reversed by requesting a back-up through my hosting.

    One of your colleagues (Shri) already solved some of the issues, but he requested I post the rest here due to being extremely busy. He also said this: Also please post images using imgur.com (not sure how that works though…). https://vesco27.imgur.com/all/

    First of, this is the website: https://saudadesdeportugal.nl/
    It has been three weeks since I paid for the updates now and my website still looks crapy.

    I appreciate the help! What a little updating can do… ? All I want is for my website to look as it used to.

    Article titles are smaller now, I prefered the capital letters (now the font size plus regular letters are too small).

    Homepage: the pictures are still not 4:3 and summary underneath used to be 6 lines (I adjusted all pictures to 4:3 in photoshop, so don’t understand how they can be a different size now).
    Still no photo in section 2… (I really couldn’t fix that myself, believe me I tried…). The picture is the last one in the media library, I uploaded it again for easy access.

    Not on the screenshots, but the websites name used to be a bit larger. Now it’s roughly the same size as the slider captions.

    On the screenshot of ‘ook leuk om te lezen’:
    the widgets ‘ook leuk om te lezen’ and ‘onze laatste berichten’ have too much space between the lines now (too much blank space). It used to be closer together, taking up less space in the sidebar.
    I’ll try to explain what I mean as best as possible. The distance between the picture and the line below it is perfect. Is it possible to have the same distance between the picture and the line above? With the text centered.
    For the ‘onze laatste berichten widget: lines a bit closer to the text, so it doesn’t take up so much space…
    You’ll also see a border around the like button under an article, that cuts of text. It used to be just the like button, no borders or anything.

    Also video’s I post are not the same size (see before and after screenshots). Before they were full size, now they are too small…

    I sooooo hope you can help me get my website back to normal!!!

    #92472

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 19892
    • Total: 19892
    Member since: August 16, 2013

    Hi,

    This can only be done via coder.

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #92480

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    Thanks so much!!
    Information sent.

    #92493

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 19892
    • Total: 19892
    Member since: August 16, 2013

    Okay

    #92738

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    When will it be looked at, any idea?

    #93321

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 19892
    • Total: 19892
    Member since: August 16, 2013

    Hi,

    Issue resolved. Kindly check and confirm.

    Regards,
    Dave

    #93358

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    I checked, not resolved… Unfortunately 🙁

    #93376

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    I got the section 2 problem solved!
    Now it’s just the other 7 issues that need fixing…

    #93392

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    Ehm, I’m hoping you guys are making changes right now… Because the website looks weird? Some of the 7 issues mentioned above seem solved, but new issues appeared… (solved: dimensions of photo’s, now back to 4:3, number of lines below the pictures on the homepage back to how it was and “ook leuk om te lezen” seems closer together now)

    I added extra screenshots in Imgur to show the new problems. Background changed from white to light grey, Lines even thicker now around the like box, article titles are cursive now, but still not in capital letters once you click through to the article.

    #93470

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    I added extra screenshots in Imgur, with a short explanation of the problems.

    #93490

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 19892
    • Total: 19892
    Member since: August 16, 2013

    Hi,

    No screenshots found there.

    View post on imgur.com

    Regards,
    Dave

    #93499

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    Oh… 🙁

    Does this work: https://vesco27.imgur.com ?

    #93542

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    Can you see them now or…? Otherwise I’ll type the problems here instead of via the screenshots.

    #93600

    Forum Moderator
    Participant
    • Topics: 0
    • Replies: 19892
    • Total: 19892
    Member since: August 16, 2013

    Hi,

    Issue have been resolved from our end. Kindly check and confirm.

    Regards,
    Dave

    #93607

    Marlou .
    Member
    • Topics: 15
    • Replies: 38
    • Total: 53
    Member since: December 10, 2015

    YES!!!! Happy days 🙂
    Thanks soooo much, all back to normal now!

    🙂 🙂

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