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This topic contains 16 replies, has 3 voices, and was last updated by  SKT Themes 2 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #39872

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Hi!

    I’ve tried to rearrange my sections and when I do they stack under each other rather than next to each other.

    https://sheenperkins.com

    I have a screenshot I can send.

    #40050

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Sheen,

    Kindly post the screenshot on imgur.com and paste the share URL here.

    Regards,
    Dave

    #40110

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015
    #40146

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Sheen,

    Kindly send us your URL of the site and WordPress admin details via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Dave

    #40170

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Sheen,

    Username and password is incorrect. Kindly re-send the details.

    Regards,
    Dave

    #40189

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    This one also incorrect sheen, Kindly check and re-send.

    Regards,
    Dave

    #40194

    Forum Moderator
    Member
    • Topics: 0
    • Replies: 17948
    • Total: 17948
    Member since: August 16, 2013

    Hi Sheen,

    Are you using any security plugins. Again the password is incorrect.

    Regards,
    Dave

    #42507

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Hello,

    I have emailed you several times since 7/12. There is no security plugin and I have more issues.

    Please get into the site and help correct them. In addition to the sections not working if I change the order of the posts, ALL of my pages now are pink, the spacing on the front page is incorrect, the placeholder on the front page is incorrect.

    Screenshots below:

    View post on imgur.com

    PLEASE ASSIST. I need to promote my site.

    Thank you!

    #42534

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Have you received the passwords I have sent you to support@sktthemes.com? You have been able to log on in the past without issues. Nothing is preventing you from logging in.

    #42625

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6452
    • Total: 6454
    Member since: June 12, 2013

    We haven’t ever been able to login plus i don’t understand why do you need to daily change passwords.

    Regards,
    Shri

    #42641

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Yes, you have. I still have the emails that confirm that you fixed the theme previously.

    Did you use the password I sent yesterday?

    En-Joy!

    Sheen

    #42673

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Dear Shri,

    You mentioned above that you have never been able to log on to my site, however, here is a post of just one of several instances where your team has been able to log on a make changes:

    https://www.sktthemes.net/forums/topic/change-blog-heading/page/2/

    As I have mentioned in my emails this week, having my site down is causing me to lose income. The pages/posts are not viewable from a computer.

    When can someone on your team focus on the issues I have reported and find resolutions?

    Thank you,
    Sheen

    #42706

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    We have been able to log on to the site using the credentials I emailed to you yesterday. Your theme is broken. If we change to a new theme, none of the pages are blocked by the pink bar.

    #42735

    Sheen
    Member
    • Topics: 3
    • Replies: 33
    • Total: 36
    Member since: December 9, 2015

    Shri and Dave,

    I am a Pro/Paid customer and am waiting for assistance. The password I sent you several days ago does work. We have tested it.

    The pages on my site are blocked by a large pink bar on computer monitors, as seen above. The other issues are outstanding as well.

    Regards,
    Sheen

    #42780

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6452
    • Total: 6454
    Member since: June 12, 2013

    Pink color issue has been resolved.

    I would recommend you to hire a web developer for custom requirements as theme developers we aren’t supposed to entirely customize your website.

    We have already done enough for you.

    Regards,
    Shri

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