Problem with updating to PRO version

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This topic contains 8 replies, has 3 voices, and was last updated by  SKT Themes 3 years, 4 months ago.

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  • #7381

    Kristy Klenk
    Member
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: May 30, 2015

    I created my website with the free version and then purchased the PRO version.  I downloaded the zip file to my computer and read the documentation on how to upload the theme files, but the file is no longer a zip file.  Do I have to upload all the files individually?  Please help!

    #7396

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6491
    • Total: 6493
    Member since: June 12, 2013

    Hi,

    You might have clicked the zip file to unzip it. Kindly send us WordPress admin details via email: support@sktthemes.com

    And your website URL. We will get the theme updated for you.

    Regards,
    Shri

    #7470

    Kristy Klenk
    Member
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: May 30, 2015

    Thank you so much for your quick response!  I’m looking forward to incorporating the new features into my website.

    #10102

    Nestor Montilla
    Member
    • Topics: 0
    • Replies: 3
    • Total: 3
    Member since: August 11, 2015

    I installed the free version of SKT-BIZNESS-PRO. Then I purchased the pro version. I downloaded file, but couldn’t update site because the zip file is not there?

    Nest

    #10103

    Nestor Montilla
    Member
    • Topics: 0
    • Replies: 3
    • Total: 3
    Member since: August 11, 2015

    I installed the free version of SKT-BIZNESS-PRO. Then I purchased the pro version. I downloaded file, but couldn’t update site because the zip file is not there? Can you help with instructions. 

     

    #10107

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6491
    • Total: 6493
    Member since: June 12, 2013

    Hi,

    Kindly check documentation here: http://sktthemesdemo.net/documentation/bizness-documentation/

    Check upgrading to Pro link and homepage set up etc.

    You are clicking on the zip file directly via your Mac and then unzipping it. After downloading the zip don’t double click it but upload the zip as said in the demo.

    Regards,
    Shri

    #10120

    Nestor Montilla
    Member
    • Topics: 0
    • Replies: 3
    • Total: 3
    Member since: August 11, 2015

    Shri,

    The problem is that download doesn’t seem to have the zip file. I don’t see it. I downloaded file twice and I don’t see the zip file. You system indicates I cannot download file again. How should I proceed?  Thanks.

     

    #10122

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6491
    • Total: 6493
    Member since: June 12, 2013

    Hi Nestor,

    Given you re-access to the theme. If you still can’t download send us email: support@sktthemes.com and send us credentials of your website. We will update to Pro for you.

    Regards,
    Shri

    #10124

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6491
    • Total: 6493
    Member since: June 12, 2013

    Hi,

    We uploaded the Pro theme. You can now continue. Thanks for the email with credentials.

    Regards,
    Shri

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