Mobile site different

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This topic contains 18 replies, has 3 voices, and was last updated by  Matt Sano 1 year, 9 months ago.

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  • #72754

    Matt Sano
    Member
    • Topics: 2
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    • Total: 19
    Member since: May 5, 2015

    Hello,

    The SKT Full Width Pro works fine on the computer but has a different appearance when I use my iphone. Once I click on “View full page” it changes to the original appearance. This happens on both Safari and Firefox, and I’m using Firefox on my PC.

    This is my website: https://swordandrose.net/

    Any info would be great thanks.

    #72871

    Forum Moderator
    Participant
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    Member since: August 16, 2013

    Hi,

    Kindly go to Appearance>>Theme Options>>Layout Settings>>Custom CSS Box:

    Add this code there:

    @media screen and (max-width:479px) {
    .header .logo h1.site-title a { font-size:20px !important;}
    #secondary.home_front_wrap { margin-bottom:0 !important;}
    .menu-toggle, .main-navigation.toggled .nav-menu { margin-top:-75px;}
    }

    Regards,
    Dave

    #73341

    Matt Sano
    Member
    • Topics: 2
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    Member since: May 5, 2015

    Thanks for getting back to me, but this didn’t work. I copied and pasted as is. Please let me know if I can do anything else.

    Matt

    #73361

    Forum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi,

    Can you send us the screenshot? Upload your screenshot on imgur.com and paste the share url here.

    Regards,
    Dave

    #73467

    Matt Sano
    Member
    • Topics: 2
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    • Total: 19
    Member since: May 5, 2015

    View post on imgur.com

    That’s the custom CSS box

    Sword and Rose

    That’s the homepage on a desktop

    SnR mobile

    That’s the homepage on mobile using Firefox (same browser as desktop)

    When I click “view full page” it goes back to the desktop appearance.

    Thanks

    #73547

    Forum Moderator
    Participant
    • Topics: 0
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    Member since: August 16, 2013

    Hi

    Kindly note that you have purchased this theme more than a year ago. You would be required to pay an additional of $18 for yearly support and update to the latest updates of the theme.

    Once paid we can proceed further and provide you further support on this issue.

    Regards,
    Dave

    #74013

    Matt Sano
    Member
    • Topics: 2
    • Replies: 17
    • Total: 19
    Member since: May 5, 2015

    Dave,

    Thank you for getting back to me. It says it costs $39 to purchase, is there another way to renew the subscription for $18 like your talking about?

    Thanks

    #74091

    SKT Themes
    Keymaster
    • Topics: 2
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    • Total: 6539
    Member since: June 12, 2013

    HI Matt,

    Kindly email me here: sktthemes.net/contact and i will send you the $18 payment link.

    Regards,
    Shri

    #74657

    Matt Sano
    Member
    • Topics: 2
    • Replies: 17
    • Total: 19
    Member since: May 5, 2015

    Shri,

    Thank you for the link, I have sent the payment.

    Matt

    #74706

    SKT Themes
    Keymaster
    • Topics: 2
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    • Total: 6539
    Member since: June 12, 2013

    Sure do you want re-access to the theme to solve this error or should we do the upgrade for you.

    If we need to do the update for you then send us URL of the site and WordPress admin details via sktthemes.net/contact

    Regards,
    Shri

    #74784

    Matt Sano
    Member
    • Topics: 2
    • Replies: 17
    • Total: 19
    Member since: May 5, 2015

    Shri,

    I believe I just updated the theme myself. If not please advise.

    Thanks

    #74970

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    Hi Matt,

    Have given you re-access to the theme.

    Should be able to download it again and then activate some other theme, delete the old theme and upload and activate the new theme.

    Deleting old theme does not delete data.

    Regards,
    Shri

    #76420

    Matt Sano
    Member
    • Topics: 2
    • Replies: 17
    • Total: 19
    Member since: May 5, 2015

    Shri,

    Ok, great thanks.

    I have deleted the old theme and activated a new theme, but I can’t download the full-width pro without purchasing it again.

    Please let me know how I can download the theme.

    Thanks.
    Matt

    #76526

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6537
    • Total: 6539
    Member since: June 12, 2013

    You can do it via sktthemes.net/my-account/ downloads section

    Regards,
    Shri

    #76611

    Matt Sano
    Member
    • Topics: 2
    • Replies: 17
    • Total: 19
    Member since: May 5, 2015

    Shri,

    It says that it’s expired, so I’m assuming that I have to purchase it once a year?

    My apologies for being such a pain… I’m getting used to this stuff trust me!

    Thanks again
    Matt

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