Is support online? I am already waiting for 4 days for help! Theme ME

[Mike Kilchenmann]

I’ve been waiting for 4 days (Monday 16.4.2018), since their Theme ME was broken from the beginning. I was helped, this caused another mistake. At Thursday I have finally a second contact with a supporter who did not even go to the website, although I have made since 4 days admin access for skt team! No, he guessed it’s plugins, although I did not install any.
I wanted to finish this week with the website …………….

i have holydays this week…

Please Help!!!

[Mike Kilchenmann]

All Tickets from 16.04.2018

April 19, 2018 at 7:22 am
#99550
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support

I see, the Jumping from Bottom to is finish. Now I have a new problem. The My Skill not longer load the color animation. It only loads when you see it and dan refresht. As soon as it is out of sight and you scroll to my works, the color does not load.

http://www.hostspeed.ch

name: skt

Pass : skt

Thanks for help

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April 19, 2018 at 10:17 am
#99561
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

3 days ago I wanted to design my website with the Theme Me. After the installation I had the From bottom Jump problem, Ticket: # 99264 from 16.04.2018 at 11:35 pm. I waited a day and made a second ticket # 99313 from 17.04.2018 at 12:22 pm. When I wrote directly online on 18.04.2018 and then i make a ticket, helped Dave, who fixed the error in a short time, ticket # 99377. Unfortunately I noticed that this caused another mistake, Ticket # 99534 13 hours ago. I wanted to make the website this week finish. Unfortunately, the new installation of the theme already has errors. I ask for help. Thank you in advance

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April 19, 2018 at 1:45 pm
#99616
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Maybe there are some plugin conflicts, kindly deactivate all the plugins and check again.

Regards,
Chris

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April 19, 2018 at 1:53 pm
#99621
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

What for Plugins??? Is a New Installation. Without Plugins …….you see that, when you go to:

http://www.hostspeed.ch

name: skt

Pass : skt

Thanks for help

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April 19, 2018 at 2:03 pm
#99623
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

The problem was only after you removed the jump effect.The First problem with Template ME.

This Code make supprot that this effect disappeared:

Datei : customer.js

New:
At beginning:

// skill bar script
jQuery(document).ready( function(){
jQuery(‘.skillbar’).each(function(){
var imagePos = jQuery(this).offset().top;
var topOfWindow = jQuery(window).scrollTop();
if (imagePos < topOfWindow+400) {
jQuery(this).find(‘.skillbar-bar’).animate({
width:jQuery(this).attr(‘data-percent’)
},6000);
}
})
});

—-

ad end

jQuery(document).ready(function(e) {
var pc_highestBox = 0;
jQuery(‘.team-col’).each(function(){
if(jQuery(this).height() > pc_highestBox){
pc_highestBox = jQuery(this).height();
}
});

jQuery(‘.team-col’).height(pc_highestBox);
});

effekt:

No Jumps in android devise is perfekt….and second effekt no load the skillbar when you have not in screen.

Thanks for help

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April 19, 2018 at 2:26 pm
#99628
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Please Help

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April 19, 2018 at 5:46 pm
#99642
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

A long time ago.. pleas help i wait 4 days a 24 houers for help that i can make my website wit youre template thanks

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April 19, 2018 at 6:04 pm
#99643
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

4 days ago I wanted to design my website with the Theme Me. After the installation I had the From bottom Jump problem, Ticket: # 99264 from 16.04.2018 at 11:35 pm. I waited a day and made a second ticket # 99313 from 17.04.2018 at 12:22 pm. When I wrote directly online on 18.04.2018 and then i make a ticket, helped Dave, who fixed the error in a short time, ticket # 99377. Unfortunately I noticed that this caused another mistake, Ticket # 99534 13 hours ago. I wanted to make the website this week finish………….. Unfortunately, the new installation of the theme already has errors. I ask for help. Thank you in advance

———————————————————————————————————————
The third Ticket for problems with a new WordPress Install and Theme Me without Plugins!
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April 18, 2018 at 6:08 am
#99377
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hello Support Team

I whait from a Ticket: #99264 from 16.04.2018.

Ticket Info:

Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.

What causes this error in JS? smooth scroll js?

i testing the theme in my home server before i install the theme of my webserver.

http://192.168.1.108/mike.kilchenmann/

Name:skt pass:skt

Thanks for help

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April 18, 2018 at 6:19 am
#99379
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Your website is not opening therefore we are unable to check the issue.

Regards,
Dave

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April 18, 2018 at 6:47 am
#99383
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support

sorry, is the internal ip. Unfortunately, my home server is very slow. i make new installation from the theme.

http://www.hostspeed.ch

name: skt

Pass : skt

Info: You also have this error on your demo page

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April 18, 2018 at 7:04 am
#99386
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support

The Jumping is finish. May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. Have seen that now the WP Admin bar is missing. But it is not bad. Better as jumping from bottom to works.

Thanks for help

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April 18, 2018 at 7:12 am
#99394
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.

Regards,
Dave

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April 18, 2018 at 7:31 am
#99401
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi support

Better i have a video then you see the problem. I Scroll down then you see the Jump to Work. Whenever I arrive downstairs.

Video Link:

me.hostspeed.ch/resume.mp4

This problem is with all android browser. Not in Desktopbrowser.

Thanks for help

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April 18, 2018 at 7:36 am
#99403
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

PS: i testing with Samsung S7 – S9 With Chrome Browser for Android and Firefox Browser for android in the mobile.

You seer that problem with a Chrome Browser F12 and change to Toggle device toolbar.

Thanks for help

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April 18, 2018 at 7:41 am
#99404
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

PS: The same is in : https://www.sktthemes.org/shop/me-resume-wordpress-theme/
April 18, 2018 at 7:42 am
#99405
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

when you go to Demo : http://sktthemesdemo.net/resume/

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April 18, 2018 at 7:47 am
#99406
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

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April 18, 2018 at 7:52 am
#99410
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

hiuu support

The same admin details #99383!

http://www.hostspeed.ch

name: skt

Pass : skt

PS: May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. This for hostspeed is only temporary. Thanks

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April 18, 2018 at 8:05 am
#99413
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support

Is this problem the same from google chrome?

Info:
These jumps happen when a site loads additional content in the background above the visible area, pushing down what’s on-screen.

Link:
https://www.independent.co.uk/life-style/gadgets-and-tech/news/google-chrome-page-jump-fix-problem-scroll-anchoring-a7682451.html
April 18, 2018 at 11:36 am
#99487
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Issue resolved from our end. Kindly check and confirm.

Regards,
Dave

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April 18, 2018 at 11:54 am
#99491
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support

Yes is not longer the Jump! is perfect!

May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. This for hostspeed is only temporary. The mistake is in the Theme. And not caused in addition. Later, I upload my web server, because I have multiple addresses. http://www.gamespeed.ch http://www.fuldur.ch http://www.hostspeed.ch http://www.7daystodie.ch and http://www.coiffeur-asante.ch

This sind all adress from me.

Thanks for help

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April 18, 2018 at 12:27 pm
#99495
Reply

Forum Moderator

Member

Topics: 0
Replies: 16812
Total: 16812

Member since: August 16, 2013

Hi,

Javascript was getting conflict.

Regards,
Dave

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The Second Ticket for problems with a new WordPress Install and Theme Me without Plugins!
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April 17, 2018 at 12:22 pm
#99313
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.

What causes this error in JS? smooth scroll js?

i testing the theme in my home server before i install the theme of my webserver.

http://192.168.1.108/mike.kilchenmann/

Name:skt pass:skt

Thanks for help

———————————————————————————————————————
The First Ticket for problems with a new WordPress Install and Theme Me without Plugins!
———————————————————————————————————————

April 16, 2018 at 11:35 pm
#99264
Reply

Mike Kilchenmann

Member

Topics: 9
Replies: 25
Total: 34

Member since: January 11, 2018

Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.

What causes this error in JS? smooth scroll js?

i testing the theme in my home server before i install the theme of my webserver.

http://192.168.1.108/mike.kilchenmann/

Name:skt pass:skt

Thanks for help

[Mike Kilchenmann]

And all problems with a new Woredpress Installation and your template ME !

[Mike Kilchenmann]

I hope the SKT team can at least help me today.

[Mike Kilchenmann]

Good morning, I am still waiting for help from the support

[Mike Kilchenmann]

Is support here?

[Mike Kilchenmann]

Please help!

[Mike Kilchenmann]

i see Your Demowebsite has the jump error at Bottom from the site, when you go with a mobile!

http://sktthemesdemo.net/resume/

[Mike Kilchenmann]

Please help

[Sonnal S Sinha]

Hi,

Issue have been resolved from our end. Kindly check and confirm.

Regards,
Chris

[Mike Kilchenmann]

No is not resolved!!!!!!!

when you go to :

www.hostspeed.ch

name: skt pas: skt

The My Skill not longer load the color animation. It only loads when you see it and dan refresht. As soon as it is out of sight and you scroll to my works, the color does not load.

Thanks for help

[Mike Kilchenmann]

Now I have the jump effect again! With all Android devices!

I see yo make a new position wit this content in customer.js:

// skill bar script
jQuery(document).ready( function(){
jQuery(‘.skillbar’).each(function(){
var imagePos = jQuery(this).offset().top;
var topOfWindow = jQuery(window).scrollTop();
if (imagePos < topOfWindow+400) {
jQuery(this).find(‘.skillbar-bar’).animate({
width:jQuery(this).attr(‘data-percent’)
},6000);
}
})
});

at Bottom = Jumpeffekt from Bottom with all andoid devices!

at top = No Jump effekt…The My Skill not longer load the color animation.

Please help

[Mike Kilchenmann]

I have the same problem with your Demo Page from this theme!

[Sonnal S Sinha]

Hi,

Kindly clear your browser cache and try again.

Regards,
Chris

[Mike Kilchenmann]

I have the jump effect again! With all Android devices! Cache clear with: Samsung S7 – S9

The same with desktop chrome browser:

F12 than go to toggle device toolbar

go to :

www.hostspeed.ch

name: skt pas: skt

Scroll down to Bottom and jump to my works.

[Author]

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