contact form not working

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This topic contains 8 replies, has 3 voices, and was last updated by  SKT Themes 2 years, 10 months ago.

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  • #12071

    Rowena Grossman
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: June 24, 2015

    I’ve confirmed my smtp settings and it is valid but i’m not getting the form data at my target email. Is there something I need to do? Not sure if I missed anything.

    Ro

    #12084

    Ashley Johnson
    Member
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: September 28, 2015

    I was having the same troubles earlier… I ended up creating an email with my domain and setting it up to forward to my real email. It avoids having to go through the smtp troubles.

    #12091

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6328
    • Total: 6330
    Member since: June 12, 2013

    Hi Ro,

    Thanks for the solution Ashley. Let us know if the solution given by other user worked for you.

    Regards,
    Shri

    #12319

    Rowena Grossman
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: June 24, 2015

    No. It’s not working for me. I have defined a valid email address in the shortcode. I installed a plugin on my wp to make sure that mail is getting sent out through wp and that’s working. how can i confirm that the mail sending is firing from submitting the form?

    #12321

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6328
    • Total: 6330
    Member since: June 12, 2013

    Hmm. Can you kindly remove our code and use contact form 7 plugin instead. It should work fine.

    Regards,
    Shri

    #12326

    Rowena Grossman
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: June 24, 2015

    The contact form 7 plugin works.  Perhaps the theme short code needs to be upgraded for a fix.

    #12327

    Ashley Johnson
    Member
    • Topics: 1
    • Replies: 2
    • Total: 3
    Member since: September 28, 2015

    Can you help me find what part of the code to remove in order to get the contact form 7 plugin to work properly?

    @xinanne, I think there is some .php somewhere along the code that is interfering with cf7, but if we remove that it should work fine.

    #12330

    Rowena Grossman
    Member
    • Topics: 1
    • Replies: 3
    • Total: 4
    Member since: June 24, 2015

    I simply switched out the shortcode
    [contact_form to_email=”you@mail-domain-name.com” email_subject=”Contact inquiry”]

    to the shortcode for contact form 7 like this:

    [contact-form-7 id="49" title="Contact Us"]

    after plugin was installed and setup.

    #12376

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6328
    • Total: 6330
    Member since: June 12, 2013

    Yes that is the correct way.

    Regards,
    Shri

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