Contact Form not Working

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This topic contains 13 replies, has 5 voices, and was last updated by  SKT Themes 3 years, 3 months ago.

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  • #6712

    Henry Mason
    Member
    • Topics: 4
    • Replies: 18
    • Total: 22
    Member since: May 11, 2015

    I know you probably getting this a lot as I’ve notice searching for a solution.

    On the Handyman theme I want to keep your forms the way they’re designed but the form are not sending the emails.

    Neither the contact us page form or the contact form right is sending the emails when form is submitted.

    Can you please help?

    #6751

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Contact forms default ones go to WordPress admin email. So check Settings>Email id

    Regards,
    Shri

    #6752

    Henry Mason
    Member
    • Topics: 4
    • Replies: 18
    • Total: 22
    Member since: May 11, 2015

    Never mind I took care of  it myself by using a shortcode posted in one of the other themes having the same issue.

    I didn’t expect this to go ignored since it is an issue with the theme shortcode that comes installed when theme is installed.

    You should consider updating the shortcode issues with the contact forms on the Handyman theme to avoid future problems and redundant support request for the same issues over and over again.

    #6788

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Hi,

    I am sorry. We are going to work the next month fully on documentations.

    Regards,
    Shri

    #8742

    Ib Voss
    Member
    • Topics: 0
    • Replies: 2
    • Total: 2
    Member since: September 12, 2014

    It’s nice to hear that you have make it working, but I wonder how you did you do it. Mine is still not working and I can’t figure out.

    Regards

    Ib Voss

    #8777

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Hi Ib Voss,

    Contact form sends emails to Admin (i.e. Settings>General>Email id mentioned there is taken). Ensure you have the correct email id there.

    Regards,
    Shri

    #8778

    Ib Voss
    Member
    • Topics: 0
    • Replies: 2
    • Total: 2
    Member since: September 12, 2014

    Thank you for Iyour answer, but this does not help. I still does not receive anything.

    #8780

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Okay send us WordPress admin details and url of your website via email: support@sktthemes.com

    Regards,
    Shri

    #10397

    greg T
    Member
    • Topics: 7
    • Replies: 16
    • Total: 23
    Member since: January 30, 2015

    Has this been fixed in any updates? I am seeing many issues that the only response has been – send us login information etc…. I would like to repair these myself if possible or be informed of the updates if they are indeed done within the month as noted.

     

    #10428

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Hi Greg,

    Our any theme works fine with contact form 7. So kindly use contact form 7 plugin anywhere on any theme and it should work just fine and send email.

    Regards,
    Shri

    #11085

    Apple Baker
    Member
    • Topics: 3
    • Replies: 11
    • Total: 14
    Member since: August 27, 2015

    I can see this is an ongoing issue. Is there a fixed yet beside downloading plugins? Anyone managed to get it working and can share how you did it? Thanks

    #11087

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Some servers don’t allow for header to be sent. Hence on those servers the contact form doesn’t work. Unfortunately we then have to increase the amount of coding for a contact form hence we suggest implementing Contact Form 7 instead which is a plugin.

    Regards,
    Shri

    #11088

    Apple Baker
    Member
    • Topics: 3
    • Replies: 11
    • Total: 14
    Member since: August 27, 2015

    How do I make the telephone number optional?

    #11090

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6496
    • Total: 6498
    Member since: June 12, 2013

    Hi,

    No that’s not possible in this. Its not a plugin actually to make this happen. Code change needed for this.

    Regards,
    Shri

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