Complete Theme featured image doesn't resize proportionally on Apple devices

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This topic contains 21 replies, has 3 voices, and was last updated by  Forum Moderator 2 years, 3 months ago.

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  • #32787

    Michael Gabriel
    Member
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    Member since: November 30, 2015

    One of my clients has pointed out that the featured images don’t resize proportionally in Safari browser, or on iPads and iPhones. It works fine on Mac and PC Chrome, and all Android devices. Is there something I can do about this?

    Thank you,
    Michael

    #32846

    Forum Moderator
    Member
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    Member since: August 16, 2013

    Hi Michael,

    Kindly show us your website URL.

    Regards,
    Brad

    #32866

    Michael Gabriel
    Member
    • Topics: 16
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    Member since: November 30, 2015

    Thank you very much, Brad, for your prompt response! Here’s one of the pages:

    Contact Us

    Thank you!

    Regards,
    Michael

    #32885

    SKT Themes
    Keymaster
    • Topics: 2
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    Member since: June 12, 2013

    Hi Michael,

    However as per CSS we have kept it at 100% width and height as auto so it fits into the place and shows as per proportion.

    Regards,
    Shri

    #32886

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015

    Hi Shri,

    I’m not sure what you mean. Are you able to see the image becoming compressed on the Y-axis on a smartphone’s portrait orientation screen? I can send you a photo, if you like. This only seems to happen on Mac Safari and iPhone/iPads. Chrome on Mac displays correctly.

    Thank you,
    Michael

    #32995

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015

    Hi Shri,

    Is there a fix available? My client is waiting to know.

    Thank you,
    Michael

    #33006

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6332
    • Total: 6334
    Member since: June 12, 2013

    Kindly post some images for our better understanding and we will update the theme to fix these issues.

    Regards,
    Shri

    #33007

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6332
    • Total: 6334
    Member since: June 12, 2013

    You can use imgur.com or other site to post image and post their links here in forum.

    Regards,
    Shri

    #33096

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015

    Hi Shri,

    Thank you. I’ve attached a link to the screen shot showing the site as view on a Mac.

    The image shows the page compressed laterally in Google Chrome and it appears normal, i.e. reduced in size but still proportional. The one on the left is resized horizontally to about the same size in Safari and, as you can see, the image is compressed and no longer proportional.

    Thank you for your attention. Please let me know if there’s anything else you need to help figure this out.

    Cheers,
    Michael

    #33097

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015
    #33308

    Forum Moderator
    Member
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    Member since: August 16, 2013

    Hi Michael,

    Theme has been updated since this is a problem for users.

    Given you re-access to the theme. Kindly re-download the theme, activate some other theme, delete the old theme and upload and activate new theme.

    Deletion of theme does not delete theme options or its settings. Uploading and activating the new theme will solve these problems.

    Regards,
    Brad

    #33312

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015

    Hi Brad,

    Thank you. Before I do this, can you confirm that all my photos, sliders, settings, custom CSS, etc. will remain unaffected, or will I have to re-do some things?

    I look forward to your response.

    Regards,
    Michael

    #33313

    Michael Gabriel
    Member
    • Topics: 16
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    • Total: 61
    Member since: November 30, 2015

    Also, how do I re-download the theme? I only see an option to purchase. Please let me know how to proceed. Thanks again.

    #33315

    Forum Moderator
    Member
    • Topics: 0
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    Member since: August 16, 2013

    Hi Michael,

    Upgrade of theme does not affect theme options or its settings.

    But if you click on “Restore Default” slider and some settings are affected.

    Regards,
    Brad

    #33338

    Michael Gabriel
    Member
    • Topics: 16
    • Replies: 45
    • Total: 61
    Member since: November 30, 2015

    Hi, just waiting to find out how to re-download the corrected theme without having to pay for it again. Please let me know ASAP. Thank you!

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