cannot see customization settings

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This topic contains 10 replies, has 2 voices, and was last updated by  SKT Themes 7 hours, 58 minutes ago.

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  • #102535

    Jennifer Bublitz
    Member
    • Topics: 11
    • Replies: 20
    • Total: 31
    Member since: June 1, 2017

    I am using Fashion Trends. Not sure what changed but today when I went into the backend, the SKT Themes pull-out customize menu covers up my settings under Appearance tab, so I cannot access “Basic”, Header”, etc.

    #102591

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Hi,

    Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.

    Regards,
    Shri

    #102597

    Jennifer Bublitz
    Member
    • Topics: 11
    • Replies: 20
    • Total: 31
    Member since: June 1, 2017
    #102739

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Hi,

    Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact

    Please mention this forum URL while replying so that we understand what needs to be done.

    Regards,
    Shri

    #102891

    Jennifer Bublitz
    Member
    • Topics: 11
    • Replies: 20
    • Total: 31
    Member since: June 1, 2017

    Hi,
    I sent this yesterday. Any advice for me yet? I cannot use your theme the way it is.
    Jenny

    #102914

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Okay thanks will check.

    Regards,
    Shri

    #102925

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Login details are not working.

    Regards,
    Shri

    #102933

    Jennifer Bublitz
    Member
    • Topics: 11
    • Replies: 20
    • Total: 31
    Member since: June 1, 2017

    Just sent new ones again

    #102934

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Hi Jennifer,

    Kindly check this has been done. Clear cache of the browser and cookies before testing.

    Regards,
    Shri

    #102936

    Jennifer Bublitz
    Member
    • Topics: 11
    • Replies: 20
    • Total: 31
    Member since: June 1, 2017

    THanks. What did you do?

    #102974

    SKT Themes
    Keymaster
    • Topics: 2
    • Replies: 6160
    • Total: 6162
    Member since: June 12, 2013

    Was cache issue. Removed cache.

    Regards,
    Shri

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